We ship worldwide. Most orders go to the US, Canada, Australia, and the UK — but we'll get it to you wherever you are. Tracking is included on all orders.

Shipping times depend on your order:

Standard (AliExpress sourced): 14–18 business days to the US
Faster (CJ Dropshipping): 7–12 business days to the US
Express (Zendrop): 5–10 business days to the US

We always tell you the estimated timeframe on each product page. We'd rather be honest than overpromise.

Yes. Every order ships with tracking. You'll get a tracking number by email once your order ships — usually within 1–3 business days of your order. Tracking updates may take a day or two to appear after the number is issued.

Yes — free shipping on all orders over $50. Under $50, a flat shipping rate applies at checkout. It's shown before you confirm your order, no surprises.

30 days from delivery for unworn, unused items in their original packaging. Just reach out at hello@unchartedwaters.com with your order number and we'll send return instructions. We cover return shipping if the item arrived damaged or we sent the wrong thing.

Earrings are final sale for hygiene reasons — we can't resell them once they've been worn. That said, if yours arrived damaged or defective, we'll absolutely replace them. Just send us a photo.

Reply to your order confirmation email with a photo of the damage, and we'll ship a replacement immediately. We don't ask you to return damaged items — just show us what happened and we'll fix it.

It depends on the piece — we're honest about this on each product page. Our sterling silver items are real silver and will last; our gold-plated items are durable but not indestructible. If a product says "waterproof" in the description, it's been tested for it. If it doesn't say that explicitly, treat it gently around chlorine and saltwater.

Most of our accessories — anklets, necklaces, earrings, bags, sunglasses — are one size or adjustable. Where sizing matters (like if an anklet has a fixed length), we list the measurements on the product page. If you're unsure, just ask us before you order.

Keep it away from perfume, lotion, and hairspray — those accelerate tarnishing more than water does. Rinse with fresh water after saltwater or pool exposure. Store in a dry place, ideally in the pouch or box it came in. Polish gently with a soft cloth if it loses its shine.

We're open to it. Email us at hello@unchartedwaters.com with a bit about your store or project and we'll get back to you within a few days.

Email hello@unchartedwaters.com — we aim to respond within one business day, and usually faster. You can also reply directly to any email we've sent you; it all goes to the same inbox.